Visitor Management and Marketing
Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1RF
01628 683800
www.windsor.gov.uk
The Development of Tourism Act 1969.
Personal data is supplied by completing an online e-newsletter sign up form on www.windsor.gov.uk, via competitions run on Facebook, via tickets sold on our online shop/box office http://tickets.windsor.gov.uk and from people who have requested to receive more information from us when they have made an enquiry via the Royal Windsor Information Centre in person or by telephone.
The following personal data is collected: first name, surname, email address and postcode.
The personal data that we collect is flowed into our visitor marketing database. We send our ‘Visit Windsor and Maidenhead’ email newsletter to this database a minimum of six times a year.
The Visitor Management and Marketing team are the only people who have access to your personal data.
We do not share your information with anyone.
We store your personal data until you request it to be removed. You can unsubscribe at any time by emailing visitormarketing@rbwm.gov.uk.
Royal Windsor Information Centre
Windsor Guildhall
High Street
Windsor SL4 1LR
www.windsor.gov.uk
The Development of Tourism Act 1969
We collect information in person at our centre located at Windsor Royal Shopping, over the telephone or via our online service: Windsor.gov.uk, tickets.windsor.gov.uk
We take details such as name, address, telephone number, e mail address and requirements of your booking such as when you wish to travel/attend an event. We take your card details for the purposes of taking payment. We also take name, address, e mail address for the purpose of the customer survey.
We take your details and input on to our booking modules. This is for the purpose of producing a ticket or booking accommodation.
Staff at the Royal Windsor Information Centre input and may be required to review your details during the process of making a booking. Where Royal Windsor Information Centre are appointed as agents and use third party websites to book tickets on behalf of another company your information will be able to be viewed by the company providing the service.
We share details such as name, address and telephone number with the company whose services you are using. When booking accommodation it may be necessary for the member of staff to pass your credit card details to a hotel to secure a booking. The member of staff will offer you the option to confirm the booking yourself but it may be necessary for a member of staff to do this for you.
All records are stored electronically for a period of 6 years. Any paper copies kept are stored on site securely locked away for 1 year and then sent to the Borough’s secure storage facility Iron Mountain for a further 5 years. Information must be available for internal audit for a period of 6 years.
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Windsor, Eton & Ascot Town Partnership
Paul Roach – Windsor, Eton & Ascot Town Manager email: paul.roach@rbwm.gov.uk
General Data Protection Regulation Article 6(1)(a) Consent and where special category personal data is processed Article 9 (2)(a) explicit consent.
Personal data is provided by people signing up to/participating or reviewing events we run in and around the town centres. Forms are usually completed online or they are asked to complete forms after the event.
Name, address, contact details, email, website and social media details, preferred method of contact, medical history, emergency contact details, accident/incident details, date of birth, birthplace, permission to work, maiden name, issuing country for passport, criminal convictions, evaluation, images and videos consent (permission for under 18s to take part in activity/projects or equivalent).
Windsor, Eton and Ascot Town Centre Team / Emergency services including the Police, Ambulance, Fire Services and event First Aiders.
Your personal data will be kept for 36 months and you can ask us to remove this at any time by emailing us on windsor.tm@rbwm.gov.uk.
Images, videos and case studies will be stored on the Windsor, Eton and Ascot Town Centre Archive file as a permanent record.
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The Windsor.gov.uk website uses Youtube API Services